To log into RingTracker, type in your Email address as your user name and your password (both are case sensitive). If you are having problems logging into to your account please make sure your Caps Lock is not turned on and call RingTracker at 866-567-6688 if the problem persists. Also make sure that you are using supported web browsers Mozilla Firefox or Internet Explorer. To add a new ad campaign you have to click on Add Campaign under the Admin sub-tab in your Account page. If you are adding a New Campaign for one of your Clients, you must go to the Clients tab and click on the rexpective Account. Then click Add Campaign under their Admin sub-tab.
Add Campaign lets you add a new ad to either an existing group or you can click Add New Group to be redirected to the Add Group page. You can also name this new ad here, give the ad a description, and assign the add a phone number (see above picture). You can view your Ad Groups by clicking on the Groups tab. To then gather more specific information on a certain ad group you can click on the group name which brings up a summary report. Clicking on each individual Ad brings up more detailed information about that ad. You can view all of your current ads by clicking on the Ads tab. This chart shows the Ads, what Group they belong to, their Status, Inbound Phone Number and Forwarding Number. To add or delete forwarding numbers see Forwarding Phone Calls. Clicking on the Calls tab brings up information on calls received. It lists the Phone Number, Campaign, Time call was received, Duration of the call, its Status, Disposition, whether it was listened to, assigned to, Rating, and other Notes. Clicking the Phone Number displays more information about the call. You may also filter the calls displayed by using the Filter form at the bottom of the page. You may generate reports on data collected in one week, one month, three months, or one year. To add new reports to view click Ad Report under the Reports tab. Here you can choose what ad to generate a report on, determine the Range of the report, and have the reports Emailed to you Daily, Weekly, or Monthly (see below).
To view the top callers by Phone Numbers or by Zip Codes click either Top Callers, or Top Zip Codes. Under the Report tab you can also calculate ROI with the ROI Calculator, view Revenue generated, Calls By Hour, and view the User Access Log. Uploading or Calling in Audio Files To view your current audio files and upload new files you must go to the Play Files page located in the Admin sub-tab of your Account page.
Here you can simply Upload a Wav File or, if you prefer, Call in and Record a new file by clicking on their respective links (see above picture). Deleting files and listening to files can be done here, too.We recommend recording files using your computer than uploading the .wav file rather than calling in to record one, the quality is much better. The Add User page is located under the Admin sub-tab under your Account page. Simply fill out the form (pictured below) to add a new user.
Our system allows you to specify the hours of operation of your business. To edit the Schedule of Business Hours you have to click [Edit] under the Business Hours chart in the Control Panel settings located under the Admin sub-tab of the Account page. You can set each day's business hours to be “always busn hrs,” “never busn hrs,” or “use these times” which lets you specify which hours during that day are Business Hours (shown below).
The company above is closed on Sundays, open all day from Monday – Friday, and just open from 11:00am to 3:00pm on Saturdays. You can elect to use our Voicemail service if a caller calls not during business hours or you can have the call forwarded to a specific number (see Forwarding Phone Calls) You can have phone calls forwarded from the numbers we give you to the number of your choice. You can edit your Forwarding numbers by clicking [Edit] under Forwarding To in the Control Panel settings located under the Admin sub-tab of the Account page.
Above shows the form to enter Forwarding Numbers into. An important field in the form is the Forward field. You can set your Forwarding Numbers to be answered according to your Business Hours chart (see Setting the Business Hours). Numbers set to Forward “Only During Busn Hours” will receive calls depending on when Business Hours are set to. Subsequently, calls set to Forward “Only After Hours” and “All the time” will do just that. The Step No. field works in conjunction with the "Forwarding Timeout." You can find the "Forw Timeout" settings under the Call Parameters settings (see Setting Call Parameters). Forwarding to extensions: Always test call the number when you set it forwarding to an extension to ensure it is forwarding correctly. If your call does not correctly forward to the extension try putting a comma (,) before the forwarding number. This will create a short pause before the extension is dialed allowing enough time for the receiving telephone to recognize the extension. The Call Parameters settings are located in the Control Panel settings located under the Admin sub-tab of the Account page. Here you can edit the Email addresses you want your Voicemail, Missed Calls, and Good Calls Emailed to. You can edit the Email Templates in the Template Menu under the Admin sub-tab of the Account page, too (see Edit Email Templates). Here is where you can assign audio files to play when a call is made “During Busn Hours,” “After Hours,” when a call goes to Voicemail, encounters an Error, and as a Whisper File. The Redirect URL selects the URL to redirect the page to. To elect to use the RingTracker voicemail system select “Yes” next to “Use Voice Mail.” To enable automatic Call Recording* select “Yes” next to “Record Call.” *By law, if Call Recording is enabled, you are required to notify the calling party that they are being recorded. To enable the “Wrap Up” feature in conjunction with a “Wrapup Application” select “Yes” next to the “Wrap Up” field. “Forw Timeout” is how many seconds before the phone call is forwarded to Voicemail or the next forwarding step. Assigning phone numbers forwarding steps can be done in the “Forwarding To” section in the Control Panel settings located under the Admin sub-tab of the Account page (see Forwarding Phone Calls). The Call Disposition settings are in the Control Panel settings located under the Admin sub-tab of the Account page. Calls can be assigned to custom Dispositions which you create (picture below).
Number lets you view the invoice directly. To add additional Categories you have to go to the Category List by clicking on the Categories link in the Control Panel settings located under the Admin sub-tab of the Account page. Simply type in the name of the new category and press Add.
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